We are looking for a proactive and customer-focused Senior Executive – Ocean Operations to manage end-to-end ocean freight shipments while ensuring operational excellence, accurate documentation, and timely service delivery.
If you have experience in global freight forwarding and a passion for delivering excellent customer service, we invite you to join our team!
Key Responsibilities
- Coordinate and manage end-to-end ocean freight shipments, ensuring compliance with customer requirements and operational procedures.
- Handle shipment documentation, including House Bills of Lading (HBL) and Master Bills of Lading (MBL), and ensure accurate and timely submission.
- Manage shipment updates, track and trace activities, and maintain accurate shipment records in the ERP system.
- Coordinate with customers, overseas agents, shipping lines, and external vendors to ensure smooth shipment execution.
- Ensure compliance with customer SOPs, international shipping regulations, and required governmental filings.
- Monitor shipment costs, ensure accurate billing, and minimize unbillable charges.
- Identify process improvements and support the Sales and Account Management teams with customer reporting and business development opportunities.
Skills and Experience Required
- A graduate in any field or an equivalent qualification.
- 3–5 years of experience in the global freight forwarding industry.
- Good knowledge of international shipping processes, documentation, and customs procedures.
- Advanced proficiency in Microsoft Office applications.
- Excellent written and verbal English communication skills.
- Strong analytical, organizational, multitasking, and problem-solving skills.
- A customer-focused mindset with the ability to work effectively in a fast-paced environment.
An Attractive remuneration package along with industry fringe benefits and excellent career opportunities awaits the right candidate. If you are interested in the above vacancy, please apply below.
