McLarens group is seeking an aspiring, energetic & a competent individual to join under Maritime & Logistics cluster as a Manager – Claims.
Key Responsibilities
- Secure and handle a wide range of claims, including, but not limited to, vessel entry, collisions, property damage, oil pollution, piracy, stowaways, medical assistance, crew injuries, and much more.
- Assign incidents to appropriate claim handlers within the department, ensuring that both customer and organizational requirements are met.
- Build and maintain strong relationships with IG Clubs and other key stakeholders, including local authorities, ensuring smooth handling of claims and providing solutions.
- Lead and mentor the claims team, providing support when interacting with authorities, coordinating incidents, and handling cases requiring senior intervention.
- Manage Protection and Indemnity (P&I) cases independently, following necessary processes and guidelines. Provide expert analysis of surveyor reports and feedback to customers.
- Assist in developing new business, products, and customers in areas like H&M and medical assistance. Identify and promote local and foreign opportunities.
- Manage budget preparation, market analysis, and provide monthly reports for department meetings and board meetings.
- Ensure adherence to all GAC policies, procedures, and industry standards, minimizing risks to the company and managing debtor control.
- Oversee resource allocation, performance management, and staff development. Drive staff motivation, succession planning, and completion of necessary training (IG PANDIQ Module 3).
Qualifications and skills
- Successful completion of the Minimum IG PANDIQ certification.
- A degree from the Institute of Chartered Ship Brokers or a qualified Lawyer in Shipping Practice.
- A minimum of 2 years of experience in a similar claims management role, with 2-3 years of shipping operations experience.
- Solid understanding of the legal aspects of the shipping industry, including regulatory and statutory requirements.
- Familiarity with P&I Club guidelines and the appropriate handling of claims.
- Systematic, rigorous, determined, and highly perceptive.
- Proactive and practical approach to problem-solving.
- Fluent in English (both written and spoken).
- Ability to work under high levels of pressure, with excellent prioritization and multi-tasking skills.
- Availability for out-of-office hours communication and phone calls, as the role requires being on-call.
- Extensive use of computers and software in daily tasks.
- Basic understanding of local and international shipping laws.
- Experience in dealing with high-ranking individuals, such as Consuls, embassy officials, and other senior stakeholders.
An Attractive remuneration package along with industry fringe benefits and excellent career opportunities awaits the right candidate. If you are interested in the above vacancy, please apply below.
