McLarens group is now seeking an aspiring, energetic & a competent individual to join as an Executive Customer Service & Sales Support.
Key Responsibilities
- handle the day-today inquires of Sales team and to make sure customers are serviced to their full satisfaction
- Negotiate rates with carriers and agency networks as necessary.
- Evaluate and leverage the strengths of network partners.
- Prepare and offer quotations to potential customers.
- Ensure timely follow-up and delivery of services.
- Adhere to and follow set customer service procedures, policies, and standards (SOPs).
- Respond promptly to customer issues and incidents.
- Collect and analyze customer feedback to enhance services.
- Maintain accurate records and prepare reports on a regular basis.
- Stay informed about the latest industry updates, practices, and techniques.
- Actively participate in meeting customer satisfaction goals set for the team.
- Solicit and analyze customer feedback for continuous improvement.
- Identify and bring in sales opportunities for the company.
Qualifications and skills
- Proven experience in customer service and sales roles.
- Degree or professional Qualifications related to transport and logistics.
- Strong negotiation skills and ability to handle rate negotiations.
- Excellent communication and interpersonal skills.
- Familiarity with industry practices and standards.
- Ability to work independently and collaboratively within a team.
An Attractive remuneration package along with industry fringe benefits and excellent career opportunities awaits the right candidate. If you are interested in the above vacancy, please apply below.
