McLarens group is seeking an aspiring, energetic & a competent individual to join under Maritime & Logistics cluster as an Assistant Manager Customer Service (Sea & Air Freight).
Key Responsibilities
- Supervise and oversee the day-to-day operations of the Customer Services Department to guarantee customers are serviced to their utmost satisfaction.
- Collaborate closely with the Sales team to fulfill customer requirements efficiently and effectively.
- Conduct rate negotiations with carriers and agency networks when necessary, leveraging your negotiation skills to secure favorable terms.
- Provide timely and accurate quotations to customers and ensure follow-up and delivery are carried out seamlessly.
- Develop and implement effective customer service procedures, policies, and standards (SOPs) to optimize efficiency and maintain consistency.
- Ensure timely responses to customer issues, maintaining accurate records, and preparing insightful reports for management review.
- Stay abreast of the latest industry updates, practices, and techniques to continuously improve service delivery.
- Train and mentor team members to uphold and exceed customer service standards, fostering a culture of excellence.
- Set and track customer satisfaction goals, collaborating with the team to achieve and exceed targets.
Qualifications and skills
- A solid understanding of customer service concepts, methods, and best practices.
- 3+ years of experience in a customer service leadership role.
- Demonstrated leadership and interpersonal skills, with the ability to inspire and motivate team members.
- Excellent communication skills, both written and verbal.
An Attractive remuneration package along with industry fringe benefits and excellent career opportunities awaits the right candidate. If you are interested in the above vacancy, please apply below.
